WordPress Website Care & Maintenance

After we build your website, we offer top-notch web maintenance and support so you can focus on your business.

WordPress offers flexibility and lets you easily modify your website or functionality via plugins and themes. The flexibility can lead to vulnerabilities and security issues that require regular care maintenance, software updates, and support. We aim to mitigate potential security risks and ensure your website runs smoothly at an affordable price.

All Plans Include

• Daily backups for 30 days with easy restore.
• 99.9% uptime
• Malware protection and hack fixes
• Security and firewall.
• WordPress Core updates.
• Plug-in and theme updates with comprehensive testing to ensure updates don’t break your site.
• Website monitoring to ensure no downtime.
• Updates to PHP and server software.

Details about Content Updates

• Basic Tier: No content updates included. Content updates are billed at our standard hourly rate of $125/hour.
• Plus Tier: Includes 30 minutes of monthly content updates. Roll over up to 1 month twice per year.
• Premium Tier: Includes 60 minutes of monthly content updates. Roll over up to 1 month twice per year.
• You may carry over one month of monthly content updates twice per year.
• Content updates do not include design or coding changes.

Frequently Asked Questions for Maintenance Plans

What if I only update my website’s content every few months?

On the Plus Tier, with 30 minutes of monthly content updates, you can carry over up to one month of unused time twice yearly.

On the Premium Tier, with 60 minutes of monthly content updates, you can carry over up to one month of unused time twice yearly.

Will this be a part of my monthly invoice for SEO or Google Ads services from Garrett Digital?

No. WordPress maintenance plans are automatically billed monthly using a credit or debit card. If you use hourly time beyond your allotted monthly content updates, that time will be billed separately.

How is this different from WPengine, GoDaddy, or other WordPress hosting plans?

• We check your website weekly for plugins, themes, and WordPress core updates. We then take a backup of your site, install the updates, then check your website to be sure everything still functions correctly.
• We also scan your website daily to ensure no malware or viruses have intercepted your site.
• If we find any problems with your website, we proactively work to solve them often before you notice an issue.

Do you offer phone support?

Yes, we offer phone support during regular business hours, Monday through Friday, 9a to 5p. We monitor your website 24 hours a day and work to solve technical issues when they arise.

Do your WordPress Care & Maintenance plans require a long-term commitment?

Nope. Everything is month to month.

Do you have an uptime guarantee?

Yes. We guarantee your website will be online 99.9% of the time. Our hosting runs on a robust and redundant enterprise web hosting solution, built and tuned for WordPress. If the server hosting your website goes offline, a server in a different location will take over so that most websites never go offline.

Do you offer staging websites?

Yes, every website has a staging website that you can use to review changes before we push them live. We usually use a staging website for larger changes that will take days or weeks to complete.

What if I want to stay with WPEngine or my existing host plan?

We can still handle security updates or security updates and content updates. If you plan to stay with your existing hosting, you may sign up, and we’ll deduct $20 per month from the pricing plans above. Garrett Digital only supports your own hosting if you’re on a managed WordPress plan with WPengine, Flywheel, Pressable, WordPress VIP, Kinsta or a handful of other top-notch hosts.

How much time will a content update take? Below are some ideas. The actual time may vary based on the complexity of the request. 

• A single blog post can take 15-20 minutes, depending on the length and formatting. 
• A new web page usually will take up to 30 minutes, mainly if it includes photos or needs to be added to the site’s menu. 
• Minor text updates to an existing page usually takes 10 to 15 minutes. 
• Building a new web form on your site can take up to 1 hour, depending on the complexity of the layout and the number of form fields desired. 
• Removing a page or blog post takes about 10 minutes. 
• Changing a slider or hero feature takes about 30 minutes, depending on the complexity and number of changes. 
• A new page with a complex and custom layout, such as a pricing table or feature comparison, can take 1-2 hours. For these pages, we’ll sometimes work with our designer to mock up a wireframe of the page and get your approval before designing and building the page in WordPress. If we’re following that process, it can take 2-4 hours. 
• Adding new photos to an existing gallery takes 5-10 minutes per photo. 

What if my content update takes slightly longer than the plan I’m subscribed to?

We are easygoing, kind people, so unless it’s a routine occurrence, you won’t get billed for an extra 5-15 minutes.

What if I decide to leave Garrett Digital? 

If you’d like to move away to another web host, we can provide the details needed to migrate your website.